The most common reason we get asked for spare chess pieces is because of pet dogs chewing them!
When you buy a chess set from us, we want to look after you as a customer. Therefore, if you lose, damage, or break a single piece, you can contact us and we'll send you a new one.
Our lifetime replacement policy exists because we have complete confidence in the materials and craftsmanship of our products.
We promise that your investment is protected for generations.
This is more than a warranty.
We can offer this only because we stock exceptionally high-quality products built to last. Which is why we’re rarely asked to send replacement parts.
Accidents, misplacements, or damage from a curious pet can occur, regardless of the quality of the item.
Even when the unexpected happens, we will likely have the precise replacement piece you need to keep your cherished set complete.
We don't rely on short-term inventory. We maintain a dedicated stock of spares, often keeping replacement pieces for sets we haven't actively sold for decades.
This commitment ensures that regardless of when you purchased your set, we will very likely have the precise replacement piece you need to keep your cherished set complete.
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