Yes, in fact it's fair to say that most of our products actually look much better in real life than they do in the photographs. The chess pieces in particular usually far exceed our customers' expectations.
Yes, all items that are marked as 'in stock' on the website are stored with us in our premises and are available for very fast international shipping.
Yes, it's worth looking at our chess set combinations first, where you will find a range of pre-matched board & piece combinations. Or call us on +44 1373 469741 so we can talk you through the options and help you choose the right set.
Yes, we can confidently say that our online ordering system is the most secure out of all the online chess retailers. We are using industry-standard security to ensure customer safety at all times. Our company, website, and payment system are fully PCI compliant, and none of our customer details are passed to third parties.
Yes, we offer a full refund on all products returned to us within 30 days of being received. Please see our delivery and returns page for further details.
We send all orders in plain outer packaging with no prices included in the box - perfect for sending a gift!
We currently source our product range from Italy, Spain, Poland, Holland, Germany, India, and the US. We have spent many days traveling to these countries to source the best products in the chess market.
The Regency Chess Company has an exclusive agreement with the world's finest wooden chess piece manufacturers. You won't find better quality wooden chess pieces. We have carefully scrutinized all of the wooden chess piece manufacturers and settled on the very best in the industry.
We currently use FedEx and UPS for residential deliveries. You can choose your delivery option at checkout.
Our luxury chessmen are crafted to the highest possible standards from rare and exotic woods. Some of these woods are endangered and the chessmen are made from old existing stocks of the wood, in some cases stored for over a decade. The price of these materials is rising significantly, and within the next ten years, the export of products made from these materials may end due to supply issues.
Some of our sets are already matched with a chess piece storage case, but not all. Each product listing has a 'What's included' list under the images. If a storage box is not included, you will see a selection of recommended cases when you add it to the basket.
No, we do not purchase second-hand chess sets.
No, we are not the manufacturer of the products we sell, and we are not able to swap or change pieces.
No, we do not offer engraving or other personalisation on any products.
